Front Office Executive
Welcome to our Hotel Front Office Basics Course! This course is perfect for those who are starting their journey in hotel front office work or those who wish to improve their existing skills. Here, you'll learn all the necessary details to succeed in this crucial role at a hotel.
What You Will Learn:
At the Bell Desk:
- How to meet, greet, and bid farewell to guests
- Delivering newspapers or magazines to guests
- Handling baggage during guest check-in, including individual and group scenarios
- Managing baggage storage and retrieval
- Understanding the usage of Arrival & Departure Errand cards
- Performing night shift duties at the bell desk and more.
In Telecommunications:
- Practicing good telephone etiquette
- Managing both external and internal incoming calls
- Handling wake-up call requests for individuals and groups
- Addressing no response and delayed answer scenarios and more.
At the Reception:
- Conducting pre-shift briefings
- Managing room reservations and check-ins
- Updating guest records, handling special requests, and cash handling
- Preparing guest folios for departure
- Settling accounts through various payment methods
- Managing night shift responsibilities and more.
In Reservations:
- Handling corporate and online reservations
- Adjusting individual and group bookings
- Preparing daily and future arrival lists
- Conducting occupancy and rate forecasting and more.
Course Features:
- Easy-to-Understand Lessons: Our lessons are straightforward, making it easy for every student to follow and learn at their own pace.
- Learn Anywhere, Anytime: Access your course materials online whenever it suits you, adapting learning into your daily life without hassle.
Advantages:
Broad Skill Set: Acquire skills ranging from guest interactions to detailed reservation management.
Career Paths: Unlock numerous job opportunities within the hospitality field, enhancing prospects in front desk and guest service roles.
Superior Guest Service: Enhance your ability to deliver outstanding service, making every guest's stay enjoyable.
Rewarding Work: Experience the satisfaction of making a guest's stay pleasant, enjoying diverse interactions daily.
Stable Career: Secure a stable job with high demand for skilled front office personnel in the hospitality industry.
Opportunities for Growth: Advance in your career by gaining skills and experience in front office operations.
Personal Achievement: Grow personally and professionally as you master new challenges and skills in the hospitality industry.
Enrol in our Hotel Front Office Basics Course today and take the first step towards a promising and fulfilling career in hotel management!
At the Bell Desk:
- How to meet, greet, and bid farewell to guests
- Delivering newspapers or magazines to guests
- Handling baggage during guest check-in, including individual and group scenarios
- Managing baggage storage and retrieval
- Understanding the usage of Arrival & Departure Errand cards
- Performing night shift duties at the bell desk and more.
In Telecommunications:
- Practicing good telephone etiquette
- Managing both external and internal incoming calls
- Handling wake-up call requests for individuals and groups
- Addressing no response and delayed answer scenarios and more.
At the Reception:
- Conducting pre-shift briefings
- Managing room reservations and check-ins
- Updating guest records, handling special requests, and cash handling
- Preparing guest folios for departure
- Settling accounts through various payment methods
- Managing night shift responsibilities and more.
In Reservations:
- Handling corporate and online reservations
- Adjusting individual and group bookings
- Preparing daily and future arrival lists
- Conducting occupancy and rate forecasting and more.