Introduction to Professional English for Hotel Front Office Staff!
Master essential English for hotel front desk roles. Build confidence in guest interactions, check-in/out procedures, and professional communication to boost your hospitality career.
By the end of this course, learners will understand the role of English in front office operations, use basic hotel vocabulary confidently, and handle key interactions such as check-in and check-out with professionalism. Learners will also explore the essential qualifications and soft skills required for success in hospitality. This foundational course empowers participants to communicate clearly with guests and colleagues, enhancing both job readiness and career advancement in the hotel industry.
1. Step into the Front Office: Why English Matters & Where It Can Take You
2. Hotel Lingo Unlocked: Learn the Basics!
3. The Check-In Process: Creating a Positive First Experience
4. The Check-Out Process: Leaving a Lasting Impression
5. Qualifications & Qualities: Your Front Office Checklist