Introduction to Front Desk and Telephone
Enhance your hospitality expertise with "Introduction to Front Desk and Telephone Operations!" Master call handling, reservations, check-ins, room assignments, guest record management, and group bookings to provide seamless front desk service.
By the end of the course, you will efficiently manage front desk operations, handle telephone interactions, process reservations, and check-ins. You will manage room assignments, guest records, and group bookings. Gain skills in room status updates, extensions, and pre-shift briefings to ensure seamless service and enhance guest satisfaction.
1. Introduction to Front desk and telephone operations
2.Telephone techniques.
3. Pre shift Briefings
4. Blocking a Room for Reservation
5. Check in the system.
6 Room change request.
7 Updating Guest Record .
8 Extending additional night’s stay.
9 Group Room Blocking.
10 Group Check In.
11 Checking Room Status
12. Road map