Mortgage Servicing and Customer Interaction
This course emphasizes the operational and customer service aspects of mortgage servicing. It begins with an overview of the secondary mortgage market, including the roles of Fannie Mae, Freddie Mac, and Ginnie Mae. Learners will explore daily servicing activities like managing escrow, taxes, and insurance while addressing borrower challenges. The course also delves into default management strategies and ends with customer service and communication techniques to ensure positive borrower interactions and resolution of disputes.
Develop expertise in mortgage servicing and borrower communication. From managing daily servicing operations to resolving default issues, this course emphasizes customer interaction and equips you with tools to navigate the secondary mortgage market confidently.