Bell Desk Assistant
This course offers comprehensive training in bell desk operations, focusing on enhancing guest services and managing luggage effectively. Students will learn essential skills for greeting and bidding farewell to guests, delivering newspapers and magazines, and managing individual and group baggage check-ins. Key topics include the use of arrival and departure errand cards, handling baggage storage, and managing the retrieval of stored items.
Students will also gain experience in performing lobby and front desk duties, handling errands outside the hotel, and delivering parcels to in-house guests. The course covers special situations such as managing unclaimed luggage, scanty baggage, and room changes with or without guest presence. Additionally, students will learn to handle night shift responsibilities efficiently.
By the end of the course, students will be adept at providing exceptional guest service, managing all aspects of baggage and storage, and performing various bell desk duties. They will be equipped with the skills necessary to handle both routine and special bell desk operations effectively, ensuring a smooth and positive guest experience.
1. Learning about Bell desk
1.1. Basic: Meeting, greeting and farewell, Newspaper or magazines delivery to guest,
1.2. FIT Guest Check-in Baggage, Baggage collection, Group Baggage Collection, Group check-in baggage delivery,
1.3. Usage of Arrival & Departure Errand cards, Baggage Storage, Collection of stored baggage,
1.4. Lobby Duty Bell Desk, Front Entrance Duty, Leaving Hotel Premises for Errands, Parcel Delivery to in-house Guest,
1.5. Unclaimed Luggage, Scanty baggage Information, Room Change - In absence of guest, Room changes - In presence of guest, Night Shift Bell Desk.