Writing Skills - Writing Letters and Memos, Professional Reports, Emails
Welcome to our comprehensive Writing Skills Essentials course! Whether you're crafting professional reports, writing persuasive letters, or composing effective emails, this course has you covered. Learn the fundamentals of communication through clear and concise writing, and master the art of conveying your message with confidence and clarity. Get ready to enhance your writing skills and elevate your professional communication to new heights!
Writing Skills
Introduction
Professional communication
Importance of communication
Kinds of professional communication
External Communication and Internal
communication
Tone of communication
Examples
Writing Skills, Eats, Shoots and leaves – Punctuation
Report WritingIntroduction to Report Writing
Advantages of Report Writing
Types of business Reports
Things to be included in a report
Use of language and words
Letters and MemoIntroduction
Layout your message
Opening line
Closing Line
Salutation and Complimentary Close
When the recipient's name is unknown to you
When addressing a friend, colleague and a group
Techniques to be followed
Avoid exaggerated formality
Choosing Words That exhibit Confidence And Sincerity
Use Active Voice
Avoid common errors in words usage
Avoid spelling and grammar mistakes
Good Letter writing should consist
Parts of Letter
Letter Writing tones
Process of Letter Writing
Letter Writing: Persuasive Strategies
Memos
Purpose of Memo
Format of a Memo
Types of Memos
Parts of Memo
Effective ways of writing a memo
Email WritingWhat is an email?
Introduction to Email Etiquette
How do I know if I am using the correct etiquette?
Important pointers
Importance of the subject line
Include a salutation
Plan the message
Explain yourself
Maintain a Professional Tone
Use Punctuations Correctly
Use of Language
Use sentence case
Include Acceptable Fonts
Practice correct grammar
Conclude with a signature
Creating a Signature
Sample Signature
Check the recipient's name
Some other Points to be kept in mind
Tips - Replying the messages
Don'ts of email practices
Proof Read Your Message
CC, BCC – Something Important
When Including hyperlinks
Attachments
Adding Attachments
Flaming
The Final Check
Managing Inbox
Tips to Better Manage Your Email Inbox
Set aside time to read and respond to email.
Take action immediately.
Organize an inbox with folders and categories.
Unsubscribe from unwanted promotional emails.
Creating Folder based on the needs/area/clients etc.
Making rules
Making shortcuts
Deleting Mails
Forwards
Managing your mail box – Managing spams
When on Leave - use an out-of-office reply
Use an out-of-office reply
Report Writing
Letters and Memo
Email Writing