Telephone Manners
Telephone manners are crucial for creating a positive impression in both personal and professional interactions. When speaking on the phone, remember to greet the caller politely, identify yourself clearly, and listen actively. Speak with a clear and friendly tone, avoid interrupting, and use proper language. Be patient, address the caller's needs professionally, and thank them for their time. Practicing good telephone manners demonstrates respect, professionalism, and effective communication skills.
This course will enhance your knowledge on:
- Advantages of telephone
- Telephone manners
- How to make an impressive call
- Stages of calls
- Questioning Techniques
- Questioning Techniques – Making things Simple
- Listening
- Do’s and Don'ts's of Telephone
- Telephone Interview Tips
- Important tips on Call handling
- Video call Etiquettes
- Videocall common Features
- Rate yourself
- Impression
- Advantages of telephone
- Telephone manners
- How to make an impressive call
- Stages of calls
- Questioning Techniques
- Questioning Techniques – Making things Simple
- Listening
- Do’s and Don'ts's of Telephone
- Telephone Interview Tips
- Important tips on Call handling
- Video call Etiquettes
- Videocall common Features
- Rate yourself
- Impression