Handling Objections and Complaints Part 2

Complaint is a way of expressing the grievance or resentment. Complaints is a critical form of communication which expresses the pain, dissatisfaction of an individual. It is Any expression of dissatisfaction that needs a response. 

In this course you will learn:

  • What are complaints
  • Types of complainers 
  • Procedure of Complaint Handling, 
  • Techniques to handle complaints, 
  • Benefits of satisfying customer complaints and 
  • How to encourage complaints.

  • What are complaints
  • Types of complainers 
  • Procedure of Complaint Handling, 
  • Techniques to handle complaints, 
  • Benefits of satisfying customer complaints and 
  • How to encourage complaints.
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