Handling Objections and Complaints Part 2
Complaint is a way of expressing the grievance or resentment. Complaints is a critical form of communication which expresses the pain, dissatisfaction of an individual. It is Any expression of dissatisfaction that needs a response.
In this course you will learn:
- What are complaints
- Types of complainers
- Procedure of Complaint Handling,
- Techniques to handle complaints,
- Benefits of satisfying customer complaints and
- How to encourage complaints.
- What are complaints
- Types of complainers
- Procedure of Complaint Handling,
- Techniques to handle complaints,
- Benefits of satisfying customer complaints and
- How to encourage complaints.