Handling Objections and Complaints
Objection is an act of expressing opposition or protest, so as to prevent agreement. It is the speech act of objecting. Objection is the honest misunderstanding or disagreement with the claims a person is putting forward.
Complaint is a way of expressing the grievance or resentment. Complaints is a critical form of communication which expresses the pain, dissatisfaction of an individual. It is Any expression of dissatisfaction that needs a response.
In this Course you will learn how to Handle Objections Effectively and Manage compliants
- Importance of objection handling
- Skills involved in Objection handling
- Objection handling process
- Tips to handle objections effectively.
- What are complaints
- Types of complainers
- Procedure of Complaint Handling,
- Techniques to handle complaints,
- Benefits of satisfying customer complaints and
- How to encourage complaints.